Terms of Sales
Article 1 – Entirety
The present general conditions express the entirety of the obligations of the parties. In this sense, the CUSTOMER is deemed to accept them without reservation. The present general conditions apply to the exclusion of all other conditions, and in particular those applicable to sales in shops or by means of other distribution and marketing channels. They are accessible on the lockairoom.com website and shall prevail, if necessary, over any other version or any other contradictory document. LOCKAIROOM and the CUSTOMER agree that these general terms and conditions exclusively govern their relationship. LOCKAIROOM reserves the right to modify its general conditions from time to time.
Article 2 – Content
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online rental of products offered by the provider, from the lockairoom.com website. They concern the following services: rental of linen for personal use, sale of accessory products such as duvets, pillows, bed linen, cleaning products… The present conditions only concern rental transactions made by buyers located in France and collected exclusively on French territory.
Article 3 – Pre-contractual information
3.1 The CUSTOMER acknowledges having been informed, prior to placing the order and concluding the contract, in a legible and comprehensible manner, of these general conditions and of all the information listed in article L. 221-5 of the French Consumer Code.
3.2 The CUSTOMER will be provided with the following information in a clear and comprehensible manner
the essential characteristics of the service
the price of the service,
all additional costs of transport, delivery or postage and any other costs, including the amount of penalties for late return of products,
information relating to the identity of the service provider, its postal, telephone and electronic contact details and its activities, information relating to legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, the existence of and procedures for implementing guarantees and other contractual conditions
the arrangements for payment, delivery and performance of the contract, as well as the arrangements made by the trader for handling complaints
the existence of and procedures for exercising the legal guarantee of conformity provided for in Articles L. 217-1 et seq. of the Consumer Code, as well as the commercial guarantee and after-sales service referred to respectively in Articles L. 217-15 and L. 217-17 of the french Consumer Code,
the duration of the contract.
For any question relating to the follow-up of an order, the CUSTOMER must contact the platform in charge of his order at the specific address and number appearing on the order form, although a general email address exists (contact@lockairoom.com).
Article 4 – The order
The CUSTOMER places his order online, from the online catalogue and by means of the information he has provided (date and location) on the website. In order for the order to be validated, the CUSTOMER must accept, by clicking on the place indicated on the site, the present general conditions. Acceptance will result in the sending of a confirmation e-mail from the service provider to the CUSTOMER’s e-mail address and personal space.
The sale will be considered final :
after sending by e-mail to the CUSTOMER the confirmation of the acceptance of the order by LOCKAIROOM,
and after receipt of the full price.
If the CUSTOMER does not pick up the goods on a dedicated platform, the CUSTOMER is informed that LOCKAIROOM may consider itself released from any obligation once the period of 7 calendar days has elapsed, from the date of availability. The CUSTOMER may cancel the order within 48 hours prior to the date set for the receipt or availability of the order. Any order implies acceptance of the prices and descriptions of the services offered. In certain cases, such as non-payment, incorrect address or other problems with the CUSTOMER’s account, LOCKAIROOM reserves the right to block the CUSTOMER’s order until the problem is resolved. In case of impossibility of realization of the service in particular in case of error in the processing of orders or the availability of products by the platform, the CUSTOMER will be informed by e-mail. The cancellation of the order for this service and its possible reimbursement will then be carried out, the rest of the order remaining firm and definitive.
Article 5 – Electronic signature
The provision of the CUSTOMER’s bank details online and the final validation of the order will be considered proof of the CUSTOMER’s agreement to the order and will be considered :
the sums due under the order form are payable,
signature and express acceptance of all operations carried out.
In case of fraudulent use of bank details, the CUSTOMER is invited, as soon as this use is noticed, to contact the company LOCKAIROOM at the following address contact@lockairoom.com
Article 6 – Information on products
The services governed by these terms and conditions are those listed on the website of the provider and which are indicated as performed by LOCKAIROOM or under its control. They are offered within the limits of availability of the provider. The services are described and presented with the greatest possible accuracy. However, if errors or omissions have occurred in this presentation, the responsibility of the provider could not be engaged. The products governed by these general conditions are those which appear on the website of the provider and which are indicated as being rented by the provider. They are offered within the limits of available stocks. LOCKAIROOM reserves the right to offer equivalent products. The products are described and presented with the greatest possible accuracy. However, if errors or omissions have occurred in this presentation, the responsibility of the provider could not be engaged. None of the photographs or descriptions on the site put online by LOCKAIROOM has any contractual value and does not commit LOCKAIROOM to the CUSTOMERS.
Article 7 – Rates
7. 1. Prices
LOCKAIROOM reserves the right to modify its prices at any time, but undertakes to apply the prices in force at the time of the order, subject to availability on that date. The prices are those indicated on the LOCKAIROOM website, in consideration of the information provided by the CUSTOMER (date, geographical area). The prices are indicated in euros. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online shop. Payment of the full price must be made at the time of ordering. At no time may the sums paid be considered as a deposit or advance payment. If one or more taxes or contributions, in particular environmental taxes, were to be created or modified, either upwards or downwards, this change could be reflected in the selling price of the products. The price is payable in full and in a single instalment, immediately upon ordering.
7.2. Price calculation
The rental price of the products consists of a fixed part, corresponding to the rental commitment. The maximum rental period for a product is 15 calendar days. Any use beyond this period shall be subject to special agreements and additional invoicing. Invoices are issued upon receipt of the rented goods by the CLIENT. Payment of invoices is due upon receipt. The CUSTOMER’s invoice(s) shall be available on the CUSTOMER’s personal space on the LOCKAIROOM website. The CUSTOMER is informed that the early return of the linen in relation to the rental period chosen by him will not give rise to any reduction in the price fixed at the conclusion of the contract.
Article 8 – Terms and conditions of payment
8.1. Payment
Payment for the order is made solely by the CLIENT’s credit card. The CUSTOMER must enter his credit card details when ordering on the lockairoom.com website. The order is payable in full, on the day of the order, by any regular payment method in force, at first presentation. LOCKAIROOM reserves the right to suspend any order and any delivery in case of refusal of payment authorization from the officially accredited organizations or in case of non-payment. In the event of refusal of payment, etc., and more generally in the event of total or partial non-payment of any sum of money whatsoever to the service provider, the CUSTOMER shall be liable for interest equal to the interest rate applied by the European Central Bank (ECB) to its most recent refinancing operation plus 10 percentage points. The CUSTOMER shall also be liable to pay a penalty equivalent to the lump sum of €50 for any delay in payment and/or any difficulty in payment. LOCKAIROOM reserves the right to refuse to make a delivery or to honour an order from a CUSTOMER who has not paid in full or in part for a previous order or with whom a payment dispute is being administered. Payments made by the CUSTOMER will only be considered final after the actual collection of the sums due by the service provider.
Article 9 – Availability of products
Recovery means the transfer to the CLIENT of physical possession or control of the goods. It is made only after confirmation of payment by the provider’s bank. The ordered products are collected in the following manner:
the CUSTOMER, when ordering, chooses to collect the products in the LOCKAIROOM lockers located either at 38 rue Sala in Lyon 2nd district or at 3 Place Messonnier in Lyon 1st district,
The CUSTOMER may, at his request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form,
Article 10. Use – Maintenance
The CLIENT undertakes to use the rented equipment in accordance with its usual purpose and not to do anything or allow anything to be done that could damage it. Throughout the period of provision, the CLIENT is obliged to maintain the rented equipment and to protect it against any damage, vandalism, overloading, bad weather, rain, wind, snow, frost, etc. Similarly, it must take all care to use and preserve the rented linen in good condition. The CUSTOMER is formally forbidden to maintain by another company, under any pretext whatsoever, linen or clothing belonging to the company LOCKAIROOM. Any violation of this commitment will expose the CUSTOMER to immediate payment of the value of the entirety of the items placed at its disposal by LOCKAIROOM. As a result of the above, any damage caused to the textile by abuse of use, inappropriate use, negligence, or more generally non-compliance with the recommendations above, the CUSTOMER agrees to compensate LOCKAIROOM for any claim made against it as a result, according to the assessment that will be retained by the provider.
Article 11 – Return of recovered products – maximum rental period – penalties
In the event of difficulties or changes in the conditions or time limits for the return of the linen, the CUSTOMER undertakes to inform the platform on which it depends, the identity and location of which will be communicated to it on request.
In the event of a delay in returning the linen, or in the event of the return of linen damaged in any way whatsoever, the CLIENT will be invoiced the replacement amount per item:
SHEET 90: 29,50
SHEET 140-160 : 32,50
KING SHEET: 38€.
DUVET COVER 90: 67€ (FOR THE DUVET COVER 140-160)
DUVET COVER 140-160 : 67€ (€)
DUVET COVER KING : 73,50
PILLOWCASE: 11€ (FOR THE PILLOWCASE)
BATH SHEET : 24,50€ (FOR THE BATH)
TOWEL : 10,50€ (FOR THE BATH)
BATH MAT: 17,50€ (IN FRENCH)
TEA TOWEL: 10,50€ (IN FRENCH)
LINEN BAG: 10€.
The CUSTOMER accepts that the sums invoiced in the event of delay or non-return will be invoiced.
Article 12 – Linen bag
The CUSTOMER is hereby informed that LOCKAIROOM rents out its linen in laundry bags in order to preserve and identify it. The CUSTOMER must return the bag, within the time limits set out in Article 13 below, at the same time as the linen, failing which it will be liable to pay an indemnity corresponding to one and a half times the purchase price of the bag.
Article 13 – Warranty
LOCKAIROOM guarantees the CUSTOMER against any lack of conformity of the services and any hidden defect resulting from a defect in the design or supply of the said services, to the exclusion of any negligence or fault of the CUSTOMER. In any case, in the event that the liability of the service provider is retained, the guarantee of the service provider will be limited to the amount paid by the CUSTOMER for the provision of the services.
Article 14 – Transfer of risks – retention of title
The transfer of ownership and the risks of loss and deterioration relating thereto will be made after payment of the price by the CUSTOMER. The products travel at the risk of LOCKAIROOM. The CUSTOMER is solely responsible for any deterioration, loss, theft or destruction, whatever the cause. LOCKAIROOM retains full ownership on its own behalf or on behalf of whom it holds the goods subject to the contract and may claim in any hands whatsoever said goods, or their countervalue.
Article 15 – Force majeure
All circumstances beyond the control of the parties, preventing the performance of their obligations under normal conditions, shall be considered as grounds for exoneration from the obligations of the parties and shall result in their suspension. The party invoking the above-mentioned circumstances must immediately notify the other party of their occurrence and their disappearance.
Article 16 – Intellectual property
The content of the website (technical documents, drawings, photographs, etc.) remains the property of the service provider, who is the sole owner of the intellectual property rights on this content. Buyers undertake not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and is likely to constitute an infringement of copyright.
Article 17 – Data processing and liberties
The personal data provided by the CUSTOMER is necessary for the processing of the order and the preparation of invoices. They may be communicated to the service provider’s partners responsible for the execution, processing, management and payment of orders. The processing of information communicated through the easylinge.com website has been declared to the CNIL. The CUSTOMER has a permanent right of access, modification, rectification and opposition with regard to information concerning him/her. This right can be exercised under the conditions and according to the methods defined on the lockairoom.com website
Article 18 – Partial non-validation – Non-waiver
If one or several stipulations of the present general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their force and their scope.
Article 19 – Applicable Law – Jurisdiction
The present general conditions are subject to the application of French law, to the exclusion of the provisions of the Vienna Convention. This applies to both substantive and formal rules. In the event of a dispute or claim, the CUSTOMER shall first contact the service provider to obtain an amicable solution. If they are unable to do so, the parties will submit the dispute to the Courts of the jurisdiction of the Provider’s registered office. Article 22 – Withdrawal The Consumer Code offers consumers and companies (under the conditions of Article L121-16-1 III) a right of withdrawal for a period of 14 days from the conclusion of the contract (provision of services), provided that the linen rental service has not been carried out during this period, or from the receipt of the goods (sale of goods). This right of withdrawal may be exercised by sending a simple letter to the following address: contact@lockairoom.com, stating that the CUSTOMER intends to use this right unequivocally. If the right of withdrawal is exercised within the above-mentioned period, the price of the service purchased will be refunded. The costs of returning the goods shall be borne by the service provider. The reimbursement will be made within 14 days from the date of receipt by the Provider of the products returned by the CUSTOMER in accordance with the above conditions. If the right of withdrawal is exercised within the above-mentioned period, the price of the service purchased will be refunded. The costs of returning the goods are to be borne by the service provider. The reimbursement will be made within 14 days from the date of receipt by the service provider of the products returned by the CUSTOMER under the conditions set out above.